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Customer Care

Privacy Policy


Thank you for visiting the City of Rockwall Web site. The City of Rockwall is committed to protecting our customers' privacy. The City of Rockwall does not, without your knowledge and permission, collect personal information about you or regarding the reasons for your visit to www.rockwall.com. The City of Rockwall will not resell or distribute any site-visitor data, including information that may be collected via our online survey or as a natural result of your visit. Unless you voluntarily provide personal information to us when inquiring about or requesting specific services, we will not ask you for or track any personal information for any purpose.


Please be aware, however, that our web server automatically gathers and stores certain information. This information does not personally identify or track you, and your e-mail address is not collected in this automatic process. We use this information only to evaluate and improve our Web site’s content to make it more useful to our visitors.


This web site currently does use “cookies” (the simple text files stored on your computer by your web browser that are used for applications purposes and as part of the authentication process). No sensitive information is stored in these cookies.


The City of Rockwall’s Web site may contain links to third party websites. When you link to an outside Web site, you are no longer on our site and are subject to privacy and other practices of the new site. The City of Rockwall is not responsible for the practices or content of these or any other sites.


If you choose to send us e-mail that includes personal information, we will generally use the information only to respond to your message and for no other purposes. Occasionally, however, we may forward your e-mail to a different department that may be better able to help you. Your e-mail address may also be entered on your water account for future reference and for correspondence purposes by CIty staff. We do not use the information to create personal profiles or give it to others for commercial use or other purposes. If you send us a threat or a message that describes or promotes unlawful activity we may share it with law enforcement authorities. 


If you have any questions regarding this privacy policy, please the City of Rockwall Customer Service Department, by calling (972) 771-7736.